Allgemeine Geschäftsbedingungen (AGB) — Last updated: April 30, 2026
These Terms and Conditions ("Terms") govern your use of all products and services provided by Aurora AI Solutions Studio UG (haftungsbeschränkt), Friedhofstr. 10, 70191 Stuttgart, Germany ("Aurora," "we," "us"), currently ContentPulse and ClientPulse, together with the Agency Suite bundle (collectively, the "Services"). Legacy products (VeritasX, AgentForge) remain covered by these Terms for any historical charges or retained data, but are no longer accepting new subscriptions.
By creating an account or using any Aurora Service, you ("User," "you") agree to these Terms in their entirety. If you do not agree, do not use the Services.
Aurora provides AI-powered software-as-a-service (SaaS) products accessible via web browser at subdomains of helloaurora.ai. The Services use artificial intelligence to analyze, generate, and optimize content as described on each product's landing page.
Aurora reserves the right to modify, update, or discontinue features at any time. Material changes will be communicated to registered users via email with at least 14 days' notice.
You must provide a valid email address and create a password to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You must be at least 16 years old to create an account. By registering, you represent that you meet this age requirement.
Aurora offers paid subscription tiers only — there is no free tier. Current pricing is displayed on each product's landing page and at checkout. Prices are in US Dollars (USD) unless otherwise stated.
We reserve the right to adjust pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate until the end of their billing cycle.
All payments are processed by Stripe, Inc. By subscribing to a paid plan, you authorize Stripe to charge your payment method on a recurring monthly basis. Aurora does not store your credit card or bank account details.
If a payment fails, we will attempt to charge your payment method up to 3 times over 7 days. If all attempts fail, access to paid features will be suspended and the account moved to a read-only state. You may restore access at any time by updating your payment method and settling the outstanding invoice; after 30 days of non-payment the account becomes eligible for deletion per Section 11.
All prices are exclusive of applicable taxes. VAT/sales tax will be added where required by law and calculated by Stripe Tax based on your location.
Widerrufsbelehrung / Cancellation Policy
If you are a consumer within the European Union or European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Aurora AI Solutions Studio UG, Friedhofstr. 10, 70191 Stuttgart, Germany, email: info@helloaurora.ai) of your decision to withdraw by an unequivocal statement (e.g., a letter sent by mail or email).
Early expiry of the right of withdrawal for digital services:
Pursuant to § 356(5) BGB (German Civil Code), you agree that the digital service begins immediately upon activation of your subscription. You acknowledge that by consenting to immediate performance, you lose your right of withdrawal once the service has been fully provided. For ongoing subscriptions, the right of withdrawal expires once the first billing period's service has begun.
During checkout, you will be asked to explicitly confirm: "I agree that the service begins immediately and I acknowledge that I lose my right of withdrawal once the digital service has begun."
Aurora targets 99.5% monthly uptime for all Services, measured at the application level (excluding planned maintenance and third-party outages).
Aurora maintains automated daily backups of all user data via Supabase's built-in backup infrastructure. Backups are retained for 7 days. In the event of data loss, we will restore from the most recent backup.
Users are encouraged to export their own data regularly (e.g., CSV export of content pieces, voice profiles, client health records, or integration activity — availability varies by product and tier). Aurora is not liable for data loss beyond restoring from our most recent backup.
You agree not to:
Where you publish, distribute, forward, share, or otherwise cause AI Output to be made available to any third party — including via social media platforms, email, websites, or messaging platforms — you shall (a) disclose that the AI Output is AI-generated where required by applicable law, including without limitation Article 50 of the EU AI Act (Regulation (EU) 2024/1689), the California AI Transparency Act (Cal. Bus. & Prof. Code § 22949.90 et seq.), the Colorado AI Act, and any equivalent disclosure obligation in a jurisdiction where the AI Output is made available; and (b) ensure that machine-readable provenance metadata generated by the Services is preserved.
You are solely responsible for compliance with all laws and regulations applicable to your use of the Services and to any AI Output you generate, receive, distribute, or act upon. This includes, without limitation: the EU AI Act where AI Output is used in the European Union (Article 2(1)(c)); the UK GDPR and UK Data Protection Act 2018; Canadian federal and provincial privacy law (PIPEDA and provincial equivalents); the Australian Privacy Act 1988 and any reforms thereto; the New Zealand Privacy Act 2020; US federal law and state AI transparency, automated-decision, and privacy laws (including the California AI Transparency Act, the Colorado AI Act, and applicable New York State law); and any sector-specific regulation (financial services, healthcare, employment) triggered by your use. You warrant that you will conduct any Data Protection Impact Assessment (DPIA) or AI Impact Assessment required for your specific deployment and retain records sufficient to demonstrate compliance.
Aurora's Services are offered globally, with EU AI Act Article 50 transparency disclosures applied uniformly across all jurisdictions. Per-product Model Cards (ContentPulse, ClientPulse) describe the AI systems used and their risk classifications under each applicable framework. Customers in the EU/EEA acknowledge that full EU AI Act compliance (Articles 9–17 high-risk obligations, where applicable) is being implemented on the timeline set out in the relevant Model Card.
Violation of this Section 10 may result in immediate account suspension or termination.
IMPORTANT — PLEASE READ CAREFULLY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AURORA AI SOLUTIONS STUDIO UG (HAFTUNGSBESCHRÄNKT), ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF AURORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AURORA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO AURORA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.
THIS LIMITATION OF LIABILITY DOES NOT APPLY TO LIABILITY ARISING FROM (A) AURORA'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (B) DEATH OR PERSONAL INJURY CAUSED BY AURORA'S NEGLIGENCE, OR (C) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE GERMAN OR EU LAW, INCLUDING LIABILITY UNDER § 309 NO. 7 BGB.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AURORA DOES NOT WARRANT THAT (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (B) THE RESULTS OBTAINED FROM THE SERVICES WILL BE ACCURATE OR RELIABLE, OR (C) ANY ERRORS WILL BE CORRECTED.
AI-GENERATED CONTENT MAY CONTAIN INACCURACIES. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING ALL AI-GENERATED OUTPUT BEFORE USE.
Aurora shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemic, internet or telecommunications failures, power outages, failures of third-party AI providers (Anthropic, xAI, OpenAI), and failures of cloud infrastructure providers (Vercel, Supabase, AWS).
You agree to indemnify and hold harmless Aurora, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your failure to make required AI-generation or automated-decision disclosures under applicable law (per Section 10.1); (e) your use of AI Output in a manner prohibited by applicable law or this Agreement; or (f) your failure to obtain any consent, notice, DPIA, AI impact assessment, or other compliance artifact required for your specific deployment.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles.
The exclusive jurisdiction for all disputes arising out of or in connection with these Terms shall be the courts of Stuttgart, Germany, unless mandatory consumer protection laws of your country of residence provide otherwise.
For consumers within the EU, nothing in these Terms affects your rights under mandatory local consumer protection legislation.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Aurora regarding the Services. They supersede all prior agreements, communications, and proposals.
Aurora AI Solutions Studio UG (haftungsbeschränkt)
Friedhofstr. 10, 70191 Stuttgart, Germany
E-Mail: info@helloaurora.ai
Web: helloaurora.ai